Communication Best Practices


Effective communication enables teams to be productive and aligned. When communication is ineffective teams become frustrated and unproductive.


Some of the principles we follow at Flexpa are:

We default to asynchronous, written communication before utilizing other synchronous solutions
  • When communicating through Slack include your “ask” in the initial message
  • Use screenshots and/or screencasts to provide context (see using the best tool for the job)
  • Prefer bullet point form over long-form paragraphs
We believe in open and transparent communication
  • Internal department meetings are often open invite
  • Everyone is encouraged to read and contribute to the monthly investor updates
  • For makers to be productive they need at least two hours of uninterrupted work. Forcing a context switch during those blocks will cost productivity and is often frustrating to the maker.
  • When scheduling meetings with a maker aim to have the meeting around naturally occurring context switches (e.g. right before/after lunch)